Resources

 California Municipal Utilities Association Playbook
Offering a practical, step-by-step framework, the Playbook equips HR professionals and utility leaders to implement best practices across the employee lifecycle, from recruitment to succession planning. Rooted in the AVO framework — Access, Visibility, and Opportunity — it provides a fresh lens for integrating inclusive practices into core HR processes, while also aligning with each utility’s vision, mission, and values. AVO represents a practical, forward-looking framework for building trust, increasing engagement, and creating high-performing teams across the utility workforce. AVO will strengthen systems so that every employee, candidate, and community member can participate fully and fairly in the work ahead.

Download the Playbook for free here.

Jennifer Persike, Vice Chair of the ACWA Foundation and president of Jennifer Persike & Co., represented the Foundation on the workgroup that helped shape and review the playbook along the way.